feat(ticket): redesign audit timeline with structured history events

src/utils/date.ts

@@ -4,4 +4,25 @@ export function formatDate(value: string | null | undefined) {
     dateStyle: 'medium',
     timeStyle: 'short',
   }).format(new Date(value));
+}
+
+export function formatDateOnly(value: string | null | undefined) {
+  if (!value) return '-';
+  return new Intl.DateTimeFormat('en-IN', { dateStyle: 'medium' }).format(
+    new Date(value),
+  );
+}
+
+export function formatTimelineDateTime(value: string | null | undefined) {
+  if (!value) return { date: '-', time: '-' };
+
+  const parsed = new Date(value);
+  return {
+    date: new Intl.DateTimeFormat('en-IN', { dateStyle: 'medium' }).format(
+      parsed,
+    ),
+    time: new Intl.DateTimeFormat('en-IN', { timeStyle: 'short' }).format(
+      parsed,
+    ),
+  };
 }

src/utils/index.ts

@@ -1,2 +1,3 @@
 export * from './routes';
-export * from './date';
+export * from './date';
+export * from './person';

src/utils/person.ts

@@ -0,0 +1,8 @@
+import type { TicketActor } from '@/types';
+
+export function getPersonLabel(
+  person: TicketActor | null | undefined,
+  fallback = 'Unknown',
+) {
+  return person?.name || person?.email || fallback;
+}