feat(tickets): add unassigned issue triage to ticket details

- embed detection previews within work assignments - allow discarding only unassigned detections - improve ticket detail labels, counts, and layout
2026-08-07 15:31:47 +05:30
parent c8899c191e
commit 47697b4421
9 changed files with 177 additions and 74 deletions
--- a/src/app/(modules)/ticket/[ticketId]/components/TicketAssignmentsCard.tsx
+++ b/src/app/(modules)/ticket/[ticketId]/components/TicketAssignmentsCard.tsx
@@ -20,9 +20,11 @@ import type { TicketActor, TicketAssignmentSummary } from '@/types';
 import { formatDate } from '@/utils/date';

 import { useTicketAssignmentsQuery } from '../../hooks/useTicketQueries';
+import { TicketDetectionPreview } from './TicketDetectionPreview';

 interface TicketAssignmentsCardProps {
  ticketId: string;
+  videoId?: string | null;
  initialAssignments?: TicketAssignmentSummary[];
  selectedAssignmentId?: number;
  onAssignmentChange: (assignmentId: number) => void;
@@ -87,7 +89,7 @@ function AssignmentProgress({
  );
 }

-function AssignmentLot({
+function AssignmentOverview({
  assignment,
 }: {
  assignment: TicketAssignmentSummary;
@@ -109,7 +111,7 @@ function AssignmentLot({
    <div className="min-w-0 space-y-4 rounded-lg border p-3 sm:p-4">
      <div className="min-w-0">
        <p className="mb-2 text-xs font-medium text-muted-foreground">
-          Lot {assignment.id}
+          Assignment {assignment.id}
        </p>
        <PersonInfo person={worker} />
      </div>
@@ -138,6 +140,7 @@ function AssignmentLot({

 export function TicketAssignmentsCard({
  ticketId,
+  videoId,
  initialAssignments,
  selectedAssignmentId,
  onAssignmentChange,
@@ -173,14 +176,17 @@ export function TicketAssignmentsCard({
          <div className="min-w-0">
            <CardTitle className="flex items-center gap-2">
              <BriefcaseBusiness className="size-5 text-primary" />
-              Assignment lots
+              Work Assignments
            </CardTitle>
            <CardDescription className="mt-1">
-              Live ownership, criteria, and repair progress for this ticket.
+              Issues grouped by assignee, scope, and repair progress.
            </CardDescription>
          </div>
          {assignmentsQuery.data ? (
-            <Badge variant="default">{assignments.length}</Badge>
+            <Badge variant="default">
+              {assignments.length}{' '}
+              {assignments.length === 1 ? 'Assignment' : 'Assignments'}
+            </Badge>
          ) : null}
        </div>
      </CardHeader>
@@ -195,7 +201,7 @@ export function TicketAssignmentsCard({
        ) : assignmentsQuery.isError ? (
          <div className="rounded-lg border border-dashed p-6 text-center">
            <p className="text-sm font-medium">
-              Unable to load assignment lots.
+              Unable to load work assignments.
            </p>
            <Button
              type="button"
@@ -210,7 +216,7 @@ export function TicketAssignmentsCard({
        ) : selectedAssignment ? (
          <div className="min-w-0 space-y-3">
            <nav
-              aria-label="Assignment lots"
+              aria-label="Work assignments"
              className="w-full max-w-full overflow-x-auto overflow-y-hidden overscroll-x-contain touch-pan-x"
            >
              <div
@@ -239,7 +245,7 @@ export function TicketAssignmentsCard({
                      )}
                      onClick={() => onAssignmentChange(assignment.id)}
                    >
-                      Lot {assignment.id}
+                      Assignment {assignment.id}
                    </button>
                  );
                })}
@@ -252,14 +258,23 @@ export function TicketAssignmentsCard({
              aria-labelledby={`assignment-tab-${activeAssignmentId}`}
              className="min-w-0"
            >
-              <AssignmentLot assignment={selectedAssignment} />
+              <AssignmentOverview assignment={selectedAssignment} />
+              {videoId ? (
+                <div className={'mt-4 border-t pt-4'}>
+                  <TicketDetectionPreview
+                    ticketId={ticketId}
+                    videoId={videoId}
+                    assignmentId={selectedAssignment.id}
+                  />
+                </div>
+              ) : null}
            </div>
          </div>
        ) : (
          <div className="rounded-lg border border-dashed px-4 py-8 text-center">
-            <p className="text-sm font-medium">No assignments yet</p>
+            <p className="text-sm font-medium">No work assignments yet</p>
            <p className="mt-1 text-sm text-muted-foreground">
-              Assignment lots will appear here after work is allocated.
+              Work assignments will appear here after issues are allocated.
            </p>
          </div>
        )}
--- a/src/app/(modules)/ticket/[ticketId]/components/TicketDetailHeader.tsx
+++ b/src/app/(modules)/ticket/[ticketId]/components/TicketDetailHeader.tsx
@@ -3,6 +3,7 @@
 import { ArrowLeft } from 'lucide-react';
 import { useRouter } from 'next/navigation';

+import { Badge } from '@/components/ui/badge';
 import { Button } from '@/components/ui/button';
 import { PERMISSIONS } from '@/constants/permissions';
 import { PermissionGuard } from '@/guards';
@@ -17,7 +18,7 @@ export function TicketDetailHeader({
  ticket: TicketOverviewDetail;
 }) {
  const router = useRouter();
-  const ticketLabel = ticket.ticket_name || ticket.id;
+  const ticketName = ticket.ticket_name || 'Unnamed ticket';

  return (
    <div className="flex flex-col gap-4 sm:flex-row sm:items-start sm:justify-between">
@@ -32,11 +33,17 @@ export function TicketDetailHeader({
        >
          <ArrowLeft />
        </Button>
-        <div className="min-w-0 space-y-1">
+        <div className="flex min-w-0 flex-wrap items-center gap-2">
          <h1 className="text-2xl font-semibold tracking-tight">
            Ticket Detail
          </h1>
-          <p className="text-xs">Ticket: {ticketLabel}</p>
+          <Badge
+            variant="secondary"
+            className="max-w-full font-mono text-xs"
+            title={ticketName}
+          >
+            <span className="truncate">{ticketName}</span>
+          </Badge>
        </div>
      </div>

--- a/src/app/(modules)/ticket/[ticketId]/components/TicketDetectionPreview.tsx
+++ b/src/app/(modules)/ticket/[ticketId]/components/TicketDetectionPreview.tsx
@@ -4,7 +4,6 @@ import { useEffect, useMemo, useState } from 'react';
 import { AlertTriangle, ChevronLeft, ChevronRight, Trash2 } from 'lucide-react';

 import DetectionLocationMap from '@/components/map/detectionLocationMap';
-import { Badge } from '@/components/ui/badge';
 import { Button } from '@/components/ui/button';
 import { Skeleton } from '@/components/ui/skeleton';
 import AnnotatedDetectionImage from '@/components/video/annotatedDetectionImage';
@@ -20,7 +19,9 @@ import { DetectionDiscardDialog } from './DetectionDiscardDialog';
 interface TicketDetectionPreviewProps {
  ticketId: string;
  videoId?: string | null;
-  assignmentId: number;
+  assignmentId?: number;
+  assignmentStatus?: 'unassigned';
+  onDetectionCountChange?: (count: number | undefined) => void;
 }

 function DetectionMetadataBar({
@@ -95,22 +96,28 @@ export function TicketDetectionPreview({
  ticketId,
  videoId,
  assignmentId,
+  assignmentStatus,
+  onDetectionCountChange,
 }: TicketDetectionPreviewProps) {
  const [currentIndex, setCurrentIndex] = useState(0);
  const [isDiscardDialogOpen, setIsDiscardDialogOpen] = useState(false);
+  const isUnassignedPreview = assignmentStatus === 'unassigned';

  useEffect(() => {
    setCurrentIndex(0);
-  }, [assignmentId, videoId]);
+  }, [assignmentId, assignmentStatus, videoId]);

  const queryParams = useMemo(
    () => ({
      skip: currentIndex,
      limit: 1,
-      assignment_id: assignmentId,
+      assignment_id: isUnassignedPreview ? undefined : assignmentId,
+      assignment_status: isUnassignedPreview
+        ? ('unassigned' as const)
+        : undefined,
      sort: 'timestamp_asc',
    }),
-    [assignmentId, currentIndex],
+    [assignmentId, currentIndex, isUnassignedPreview],
  );

  const detectionsQuery = useTicketDetectionsQuery(
@@ -120,7 +127,7 @@ export function TicketDetectionPreview({
  const detectionResult = detectionsQuery.data;
  const activeDetection = detectionResult?.items[0];
  const confirmedDetectionCount = detectionResult?.total;
-  const detectionCount = detectionResult?.total ?? 0;
+  const detectionCount = confirmedDetectionCount ?? 0;
  const activeVisual = getDefectVisual(
    activeDetection?.detection.class_name ?? '',
  );
@@ -148,8 +155,15 @@ export function TicketDetectionPreview({
    }
  }, [confirmedDetectionCount, currentIndex]);

+  useEffect(() => {
+    onDetectionCountChange?.(confirmedDetectionCount);
+  }, [confirmedDetectionCount, onDetectionCountChange]);
+
  const isNavigationDisabled =
    detectionCount === 0 || detectionsQuery.isLoading;
+  const isInitialLoading = detectionsQuery.isLoading;
+  const isError = detectionsQuery.isError;
+  const retry = () => void detectionsQuery.refetch();

  return (
    <div className="space-y-4">
@@ -165,16 +179,8 @@ export function TicketDetectionPreview({
              className={cn('size-5', activeVisual.colorClassName)}
            />
          </span>
-          <div className="min-w-0 space-y-1">
-            <div className="flex min-w-0 flex-wrap items-center gap-2">
+          <div className="min-w-0">
            <h3>{activeDisplayName}</h3>
-              <Badge variant="secondary" className="rounded-lg">
-                {detectionCount} Detections
-              </Badge>
-            </div>
-            <p className="text-muted-foreground">
-              Review all detections in ascending timestamp order.
-            </p>
          </div>
        </div>

@@ -215,28 +221,27 @@ export function TicketDetectionPreview({
        </div>
      </div>

-      {detectionsQuery.isLoading && !detectionsQuery.data ? (
+      {isInitialLoading && !activeDetection ? (
        <TicketDetectionPreviewSkeleton />
-      ) : detectionsQuery.isError ? (
+      ) : isError ? (
        <div className="rounded-lg border border-dashed border-destructive/40 bg-destructive/5 px-4 py-8 text-center">
          <div className="flex flex-col items-center gap-2">
            <AlertTriangle className="size-6 text-destructive" />
            <p className="text-sm font-medium text-destructive">
              Failed to load detection preview.
            </p>
-            <Button
-              type="button"
-              variant="outline"
-              size="sm"
-              onClick={() => void detectionsQuery.refetch()}
-            >
+            <Button type="button" variant="outline" size="sm" onClick={retry}>
              Retry
            </Button>
          </div>
        </div>
      ) : !activeDetection || !detectionResult ? (
        <div className="rounded-lg border border-dashed bg-muted/20 px-4 py-10 text-center text-sm text-muted-foreground">
-          No detections are available for this issue.
+          {detectionCount > 0
+            ? 'The selected detection details are unavailable. Try refreshing the preview.'
+            : isUnassignedPreview
+              ? 'No unassigned issues remain on this ticket.'
+              : 'No detections are available for this issue.'}
        </div>
      ) : (
        <>
@@ -283,6 +288,8 @@ export function TicketDetectionPreview({
            ]}
          />

+          {isUnassignedPreview ? (
+            <>
              <div className="flex justify-end">
                <Button
                  type="button"
@@ -308,6 +315,8 @@ export function TicketDetectionPreview({
                }}
              />
            </>
+          ) : null}
+        </>
      )}
    </div>
  );
--- a/src/app/(modules)/ticket/[ticketId]/components/TicketOverviewCard.tsx
+++ b/src/app/(modules)/ticket/[ticketId]/components/TicketOverviewCard.tsx
@@ -143,7 +143,7 @@ export function TicketOverviewCard({
    <div className="space-y-5">
      {uploadedOn || uploaderName || locationLabel ? (
        <Card>
-          <CardContent className="grid gap-4 py-4 sm:grid-cols-3 sm:divide-x">
+          <CardContent className="grid gap-4 sm:grid-cols-3 sm:divide-x">
            {uploadedOn ? (
              <div className="flex items-center gap-3 sm:pr-4">
                <CalendarDays className="size-5 shrink-0 text-muted-foreground" />
--- a/src/app/(modules)/ticket/[ticketId]/components/TicketUnassignedIssuesCard.tsx
+++ b/src/app/(modules)/ticket/[ticketId]/components/TicketUnassignedIssuesCard.tsx
@@ -0,0 +1,59 @@
+'use client';
+
+import { useState } from 'react';
+import { ListChecks } from 'lucide-react';
+
+import { Badge } from '@/components/ui/badge';
+import {
+  Card,
+  CardContent,
+  CardDescription,
+  CardHeader,
+  CardTitle,
+} from '@/components/ui/card';
+
+import { TicketDetectionPreview } from './TicketDetectionPreview';
+
+interface TicketUnassignedIssuesCardProps {
+  ticketId: string;
+  videoId?: string | null;
+}
+
+export function TicketUnassignedIssuesCard({
+  ticketId,
+  videoId,
+}: TicketUnassignedIssuesCardProps) {
+  const [detectionCount, setDetectionCount] = useState<number>();
+
+  if (!videoId) return null;
+
+  return (
+    <Card className={'w-full'}>
+      <CardHeader className="min-w-0 px-3 sm:px-6">
+        <div className="flex items-start justify-between gap-3">
+          <div className="min-w-0">
+            <CardTitle className="flex items-center gap-2">
+              <ListChecks className="size-5 text-primary" />
+              Unassigned Issues
+            </CardTitle>
+            <CardDescription className="mt-1">
+              Review detections awaiting assignment and discard invalid AI
+              results.
+            </CardDescription>
+          </div>
+           <Badge variant={'default'}>{detectionCount ?? 0} Unassigned</Badge>
+        </div>
+      </CardHeader>
+      <CardContent className={'p-5'}>
+        <div className={'min-w-0'}>
+          <TicketDetectionPreview
+            ticketId={ticketId}
+            videoId={videoId}
+            assignmentStatus={'unassigned'}
+            onDetectionCountChange={setDetectionCount}
+          />
+        </div>
+      </CardContent>
+    </Card>
+  );
+}
--- a/src/app/(modules)/ticket/[ticketId]/page.tsx
+++ b/src/app/(modules)/ticket/[ticketId]/page.tsx
@@ -5,6 +5,8 @@ import { useParams, useRouter } from 'next/navigation';
 import { ArrowLeft } from 'lucide-react';

 import { Button } from '@/components/ui/button';
+import { PERMISSIONS } from '@/constants/permissions';
+import { PermissionGuard } from '@/guards';

 import { TicketDetailHeader } from './components/TicketDetailHeader';
 import {
@@ -14,8 +16,8 @@ import {
 import { TicketAssignmentsCard } from './components/TicketAssignmentsCard';
 import { TicketOverviewCard } from './components/TicketOverviewCard';
 import { TicketStatusActions } from './components/TicketStatusActions';
-import { TicketDetectionPreviewCard } from './components/TicketDetectionPreviewCard';
 import { TicketHistoryCard } from './components/TicketHistoryCard';
+import { TicketUnassignedIssuesCard } from './components/TicketUnassignedIssuesCard';
 import { useTicketDetailEvents } from '../hooks/useTicketDetailEvents';
 import {
  useTicketAssignmentsQuery,
@@ -79,17 +81,19 @@ export default function TicketDetailPage() {
          {overview ? (
            <TicketAssignmentsCard
              ticketId={ticketId}
+              videoId={overview.video_id ?? overview.video?.id}
              initialAssignments={overview.assignments}
              selectedAssignmentId={activeAssignmentId}
              onAssignmentChange={setSelectedAssignmentId}
            />
          ) : null}
-          {activeAssignment ? (
-            <TicketDetectionPreviewCard
+          {overview ? (
+            <PermissionGuard permissions={PERMISSIONS.TICKET.ASSIGN}>
+              <TicketUnassignedIssuesCard
                ticketId={ticketId}
-              videoId={overview?.video_id ?? overview?.video?.id}
-              assignmentId={activeAssignment.id}
+                videoId={overview.video_id ?? overview.video?.id}
              />
+            </PermissionGuard>
          ) : null}
          <TicketHistoryCard ticketId={ticketId} />
        </div>
--- a/src/app/(modules)/ticket/hooks/useTicketQueries.ts
+++ b/src/app/(modules)/ticket/hooks/useTicketQueries.ts
@@ -113,12 +113,14 @@ export function useTicketAssignmentsQuery(
 export function useTicketDetectionsQuery(
  videoId: string | undefined,
  params: VideoDetectionsParams,
+  enabled = true,
 ) {
  const queryParams = useMemo(
    () => ({
      skip: params.skip ?? 0,
      limit: params.limit ?? 1,
      assignment_id: params.assignment_id,
+      assignment_status: params.assignment_status,
      class_name: params.class_name,
      min_confidence: params.min_confidence,
      sort: params.sort ?? 'timestamp_asc',
@@ -126,6 +128,7 @@ export function useTicketDetectionsQuery(
    }),
    [
      params.assignment_id,
+      params.assignment_status,
      params.class_name,
      params.limit,
      params.min_confidence,
@@ -139,7 +142,7 @@ export function useTicketDetectionsQuery(
    queryKey: ticketKeys.classDetections(videoId ?? '', queryParams),
    queryFn: () =>
      videoService.getVideoDetections(videoId as string, queryParams),
-    enabled: Boolean(videoId),
+    enabled: Boolean(enabled && videoId),
    staleTime: Infinity,
  });
 }
@@ -154,6 +157,7 @@ export function useTicketClassDetectionsQuery(
 export function useTicketAssignmentDetectionsQuery(
  ticketId: string | undefined,
  params: TicketAssignmentDetectionsParams,
+  enabled = true,
 ) {
  const queryParams = useMemo(
    () => ({
@@ -172,7 +176,7 @@ export function useTicketAssignmentDetectionsQuery(
        ticketId as string,
        queryParams,
      ),
-    enabled: Boolean(ticketId),
+    enabled: Boolean(enabled && ticketId),
    staleTime: Infinity,
  });
 }
@@ -229,6 +233,9 @@ export function useDiscardDetectionMutation(
        }),
        queryClient.invalidateQueries({ queryKey: ticketKeys.lists() }),
        queryClient.invalidateQueries({ queryKey: ticketKeys.summaries() }),
+        queryClient.invalidateQueries({
+          queryKey: ticketKeys.assignmentDetectionLists(ticketId),
+        }),
        queryClient.invalidateQueries({
          queryKey: ticketKeys.assignments(ticketId),
        }),
--- a/src/services/api/video.service.ts
+++ b/src/services/api/video.service.ts
@@ -74,6 +74,7 @@ export const videoService = {
          skip: params?.skip ?? 0,
          limit: params?.limit ?? 1,
          assignment_id: params?.assignment_id,
+          assignment_status: params?.assignment_status,
          class_name: params?.class_name,
          proof_status: params?.proof_status,
          min_confidence: params?.min_confidence,
--- a/src/types/detection.ts
+++ b/src/types/detection.ts
@@ -75,10 +75,13 @@ export type DetectionResultLog = DetectionResultItem & {
  };
 };

+export type AssignmentDetectionStatus = 'assigned' | 'unassigned';
+
 export type VideoDetectionsParams = {
  skip?: number;
  limit?: number;
  assignment_id?: number;
+  assignment_status?: AssignmentDetectionStatus;
  class_name?: string | string[];
  proof_status?: DetectionProofStatus;
  min_confidence?: number;
@@ -104,8 +107,6 @@ export type VideoDetectionsResponse = {
  items: DetectionResultItem[];
 };

-export type AssignmentDetectionStatus = 'assigned' | 'unassigned';
-
 export type TicketAssignmentDetectionsParams = {
  assignment_status?: AssignmentDetectionStatus;
  class_name?: string | string[];